Refund policy

RETURNS AND REFUNDS POLICY

At KIMA, your satisfaction is our top priority. We want every purchase to feel risk-free, so we offer a clear and straightforward returns policy.

✓ 30 days to change your mind

You have 30 days from receiving your order to request a return, with no questions and no complications.

✓ A simple 3-step process

1. Email hello@bykima.com with your order number.
2. We will send you the return instructions within 24 hours.
3. Once we receive the item, your refund will be issued within 5–7 business days.

✓ Guaranteed refund

The full refund will be issued to the original payment method. No hidden fees and no surprises.

Conditions:

- The item must be in its original condition, unused, and in its original packaging.
- Personalized items and final-sale items are not refundable.

Any questions? Email us at hello@bykima.com. We usually reply within 24 hours.