Refund policy

RETURNS, EXCHANGES AND REFUNDS POLICY

At KIMA, your satisfaction is our priority. You have 60 days from receiving your order to request a return or exchange.

✓ FREE RETURNS
Return shipping is free. Once your request is accepted, we will send you instructions and a prepaid return label.

✓ EXCHANGES ACCEPTED
You can request an exchange within 60 days of receiving your order. The item must meet the conditions below.

✓ SIMPLE PROCESS
1. Email hello@bykima.com with your order number and tell us whether you would like a refund or exchange.
2. We will usually send the instructions and prepaid return label within 24 business hours.
3. After receiving and inspecting the item, we will process your exchange or refund. Refunds are issued to the original payment method and usually appear within 5 to 7 business days, depending on your bank.

CONDITIONS
• The item must be returned unused, in its original condition and with its packaging intact.
• If your product arrived defective, damaged or incorrect, contact us and include photos so we can resolve the issue.
• Personalized items or items marked as final sale cannot be returned, except when defective or where applicable law provides otherwise.

To start a return or exchange, email hello@bykima.com.